• Processing Time

Small orders are processed within 1 business day.

Bulk orders may take 7 to 15 days to process.

During peak seasons or holidays, processing times may be longer.

• Shipping Rates & Delivery Estimates

Standard shipping charges will be calculated and shown at checkout.

Express shipping may incur additional charges depending on the delivery address.

Full advance payment is required for:

Express Shipping

International Shipping

• Estimated delivery times:

Inside Kathmandu Valley (Standard): 2 to 3 business days

Outside Kathmandu Valley (Standard): 2 to 5 business days

Express Shipping (Inside Kathmandu Valley Only): Within 2 hours on business days

International Shipping: 10 to 20 business days

Note: Delivery delays may occur due to weather, customs, or courier issues.

• Shipping Destinations

We offer nationwide and international shipping.

• Order Tracking

Domestic Orders: A confirmation SMS with tracking details will be sent after your order is received.

International Orders: After dispatch via courier, a tracking number will be shared within 2 to 4 days.

• Customs, Duties & Taxes (International)

Customers are responsible for any customs duties or taxes imposed by their country.

We are not responsible for customs clearance delays.

• Lost or Damaged Shipments

If your package is lost or arrives damaged, contact us within 7 days at:

• Phone/WhatsApp: +977-9851357547

• Email: [email protected]

  Or message us via Facebook, Instagram, or WhatsApp.